Privacy Notice

Last Updated: December 4, 2024

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, within the web app, our Apple and Android apps, or other direct contact from you.

This privacy notice discloses the privacy practices for Pay-Load LLC, PayLoadAir.com, and the PayLoadAir App for Apple and Android devices. This privacy notice applies solely to information collected by this website and the PayLoadAir app. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared

  • What choices are available to you regarding the use of your data, including deletion requests subject to federal aviation regulations

  • The security procedures in place to protect the misuse of your information

  • How you can correct any inaccuracies in the information

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

  • See what data we have about you, if any

  • Change/correct any data we have about you

  • Request deletion of your data (subject to federal aviation regulations)

  • Express any concern you have about our use of your data

Account Deletion

Aviation regulations require us to retain certain operational data. To delete your account, please contact our customer support team at support@payloadair.com or call (817) 461-4690. Our team will review your request and process it in accordance with federal aviation data retention requirements.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you have any concerns about our privacy practices, please contact us via telephone at (817) 461-4690 or via email at support@payloadair.com.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name, email address, phone number, and company information if related to a business entity). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Information Sharing

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

From time-to-time our site requests information via surveys or rewards programs. Participation is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, email, phone, and shipping address), and may include demographic information (such as zip code and/or age range). Contact information will be used to notify the party of available rewards and fulfill earned rewards. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Limitation of Liability

We implement industry-standard security measures to protect your information. However, by using our services, you acknowledge and agree that Pay-Load LLC, PayLoadAir.com, and associated services shall not be held liable for any unauthorized access or data breaches, regardless of cause. This includes, but is not limited to:

  • Security breaches

  • Unauthorized system access

  • Data loss or exposure

  • Technical malfunctions

  • Any other circumstances resulting in data compromise

In the event of a security incident affecting your personal information, we will notify you promptly in accordance with applicable laws and take appropriate measures to address such incidents.

Contact Information

If you have any questions about this Privacy Notice or need to contact us, you can reach Pay-Load LLC through the following methods:

Postal Address:
Pay-Load LLC
PO BOX 3409
Grapevine, TX 76099

Phone: (817) 461-4690
Email: support@payloadair.com